Privacy Policy

ABOUT US:

LA JAQUETTE is responsible for your personal data and will be referred to as "we", "us" or "our" in the remainder of this privacy policy. Our company is registered with the CHAMBRE DE METIERS ET DE L'ARTISANAT DE SAINT-MAUR-DES-FOSSES under number n° 888 815 867 00013

Our head office is located at 28 rue Georges Huchon, 94300 Vincennes. If you have any questions regarding our privacy policy, the use of your personal information on our website, please contact us by email at the following address hello@lajaquette.com.

YOUR PERSONAL DATA:

A) Information you submit to us

In order to place an order on our website, to create a customer account, to contact us or to subscribe to our newsletter and other marketing activities, you generally provide us with the following data:
- Your identification data and contact details: your first name, last name, the language and country from which you interact with us, as well as your contact data such as your email address, postal address, delivery address and your telephone number.
- Economic and payment information: your bank details (please note that all payment transactions are encrypted by the receiving bank, we do not store any card numbers), information on your purchases, your orders, your returns, etc.
- Connection, geolocation and navigation data
- Your profile - if you open a customer account, you then create a profile and identify yourself during your visits to our website, data will therefore be saved such as your customer ID and password, your recent purchases or your preferences.
- Your personal preferences: this includes your wish list, marketing and cookie preferences.
- Additional personal information - You may also provide us with other personal information such as your date of birth, gender, etc. We are the only ones to collect and store this additional information, we use it in our analyses in order to improve our services.

When we ask you to enter your personal data to access a feature, some data are mandatory fields since this is data that we need to allow you to access this feature (for example, to deliver a package to you we need your postal address).
It is important that the personal information shared about you is correct and up-to-date. Please inform us of any changes to your information.
We do not store any sensitive personal information in any way, so as our website is not intended for children, we do not store any data relating to children.

B) Data obtained via cookies

Subject to your consent, we use cookies and other similar technologies to facilitate your navigation on our site by adapting it to your equipment or search engine and to offer you products that correspond to your purchasing habits.
- Usage Data – this information includes the products and services you have purchased from us and how you use our website and applications.
- Technical data - this information includes:
- Your IP address, your browser and its version, your location and time zone, your browser extension, the operating system and platform, but also other technical data on the device you use to browse our site.
- Information about your visit, including URLs and clickstreams, to and through our website (including date and time); products you viewed or searched for; page response times, download errors, time spent on pages, page interaction (such as clicks and mouse movements), how you browse away from pages.

WHY DO WE USE YOUR PERSONAL DATA?

Depending on the type of data we have about you, we may process it for the following purposes:
- To manage your registration as a user of our site: if you wish to use our services, we need to process your data to identify you as a user of the site and allow you to access the various features as well as personalized services. You can delete your account at any time by contacting us.
- To execute a purchase contract with you: your data is then used to keep you informed of the status of your order, prepare your order, accept your payment, give you access to after-sales service, and refund your order. They also allow us to prevent possible fraud against you and against us during the purchase. If we consider the action to be fraudulent, this processing may allow us to block the transaction.
- To respond to requests addressed to customer service
- To improve our services: by using our site, you are informed that we process your browsing and purchasing data for analysis and statistical purposes. They allow us to better understand how you use our site in order to improve its ergonomics and the quality of its services.
- For marketing purposes: if you are subscribed to our Newsletter, we process your data to manage your subscription and send you targeted information via email or SMS according to the preferences you have indicated to us. We may also contact you via push notifications if you have subscribed to this service. We need your consent for any direct marketing. You can also unsubscribe from our communications at any time (for example, to unsubscribe from the newsletter, simply click on the "Click here to unsubscribe" button at the bottom of all our newsletters and confirm your unsubscription).

In the event that you have given us your consent to receive direct marketing content, whether via our newsletter or via push notification, we may use the information you have provided to us for the following purposes:
- Sharing information about our events, products, services, current offers
- Recommendations on certain products or services that may interest you
- Customer study in order to better understand your expectations regarding our products and services offered by our site.

THIRD PARTIES:

As part of your use of our site, you may receive information from third parties with whom we work to provide you with certain services. This may include:
- Financial institutions
- Fraud detection and prevention entities
- Logistics, transport and delivery services
- Service providers related to marketing and advertising

We may share your information with our third parties for the following reasons for example:
- Payment services in order to process the payment;
- Delivery companies to deliver your order;
- Credit and fraud prevention agencies to verify your credit and identity;
- Analysis software that allows us to process your information in order to optimize your purchasing journey on our site.
We require third parties to undertake to respect the security of your personal information in accordance with the law. Third parties may only use your personal information on our instructions and not for their own use.

WHAT ARE YOUR RIGHTS?

A) Legal bases

For the processing of your data, we rely on legal grounds which depend on how you interact with our site.
- When you purchase products from our site, we need your personal data to perform the contract between us and you. For example, we need your contact details to deliver your order.
- We also rely on other legal bases such as your legitimate interests.
For example, we consider that it is in your interest that your identity cannot be used for fraudulent purposes, that our customer service people have access to your order information to better serve you, that we can better understand your use of our site to improve its ergonomics and the services that we offer you.
- We respect the importance given to consent in the new GDPR law.

B) Consent

Your consent must be given in a clear and unequivocal manner. This is why, when you agree to receive our communications (via newsletters in particular):
- We explain to you how we will use your data and the type of communication you will receive;
- You must check a box confirming your consent to be subscribed;
- You can withdraw your consent at any time.

In case you wish to unsubscribe from our direct marketing via newsletter, you can unsubscribe at any time by clicking on the link located at the bottom of each email "To unsubscribe, go to this page." A page will then open and you just need to click on the "validate your unsubscription" button. If you have a customer account on our website, you can also unsubscribe or change your preferences by logging into your profile.
Cookies (including those in advertising banners) require specific opt-out, please click here for more information.